Return and Refund Policy

Effective Date: July 24, 2026

Food Products

In adherence to our Jabrella return policy regarding food safety and quality, all sales of matcha and other consumable products are final. We do not accept returns or offer refunds on food products once they have been delivered.  

Damaged or Incorrect Items

If your order arrives damaged or if you receive an incorrect item, please contact us within 7 days of delivery. To help us process your request efficiently, please email the following to contact@jabrella.com:  

- Your order number  

- A brief description of the issue  

- Clear photos of the damaged or incorrect item  

- Photos of the shipping box and packaging, if applicable  

After reviewing your request, we may, at our discretion, provide a replacement or another appropriate resolution.  

Matcha Accessories

Unused, non-consumable accessories may be eligible for return according to our return policy only if they arrive damaged or defective. Please contact us within 7 days of delivery with photos and your order information.  

Refunds

As per our refund policy, refunds are not offered for matcha or other consumable products. If we determine that your item arrived damaged, defective, or incorrect, we may issue a replacement or, when appropriate, a refund at our discretion.  

Contact Us

If you have any questions regarding this policy, please contact:  

Jabrella LLC  

Website: Jabrella.com  

Email: contact@jabrella.com